What are the Benefits of This Communication Skills Course?
Develop Your Confidence
Many barriers to communication can be overcome by practice. Speaking out in a difficult situation, or within a group can be daunting. Our trainers will put you at ease, so that you feel comfortable practicing your communication skills during the course.
Strengthen Your Communication Skills
Communicating with clarity, asking the right questions and listening attentively are skills that we help you to develop throughout this Communication Skills workshop.
Understand the Principles of Effective Communication
To really get your message across, you need to understand different communication styles and barriers to communication.
Build Rapport & Handle Difficult Conversations
Everyone encounters difficult situations, or at some point, struggles to keep a conversation going. Your trainer will address both building rapport and approaching difficult conversations.
Identify Your Strengths & Weaknesses
Your communication style is unique. We will help you to identify and evaluate your strengths, areas for improvement and your individual communication style.
What is covered on this Communication Skills Course?
Principles of Effective Communication
The basic rules of communication
Understanding different communication styles
Barriers to effective communication
Identify Your Skills
Identify your communication style
Evaluate your strengths and areas for improvement
Mastering Core Communication Skills
Clarity: Getting Your Message Across
How to ask questions that get the right answers
The importance of listening skills
Learn how to make conversation flow easily
Use your new skills to build and strengthen business relationships
Handling Difficult Situations
Effective ways to handle difficult conversations
Assertiveness: the difference between being assertive and aggressive
Dealing with criticism
Who Attends Communication Skills Courses?
This course is designed for anyone who would like to improve how they communicate with others. Those coming from both corporate and private backgrounds rate communication skills as one of their top priorities for personal development.
Our courses always have a mix of delegates who attend for both personal and professional purposes. This group dynamic creates a thriving, enjoyable learning environment.
- Managers: Learning to communicate with staff effectively and mentor ongoing improvement
- Sales Professionals: Communication is at the heart of a successful sales process!
- Customer Care Representatives: These roles require competent listening and questioning skills, along with the ability to handle difficult conversations.
Frequently Asked Questions: Communication Skills
How long is this course?
Our Communication Skills Course is 2 consecutive days. Each day begins at 9.30 am and ends at 5pm.
I want to attend, but am nervous about participating in a group. Do I need to do this?
Everyone is nervous before they begin. Don't worry, our trainers make it a priority to put everyone at ease.
How often does this course run?
We run this course throughout the year. Our dates vary, so click here to Ask About Dates.
How many people are in a group?
We aim to keep our class sizes small, so an average of 10 - 12 participants attend each Communication Skills workshop. This is a good size for group work and discussions, but leaves time for everyone to receive feedback from the trainer.
What do I need to bring?
Just bring yourself and an appetite to learn! We provide lunch, refreshments and course materials.
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