Our Credit Control Training Courses are for anyone who wants to improve on their debt collection and account management techniques
What will I achieve on this Credit Control Course?
Non-collection of overdue accounts is a common problem for many organizations. This Credit Control course will give you useful and practical tips on how to deal with slow playing debtors while upholding good customer relations. You will learn how to be firm and persuasive; as well as techniques to use on the telephone and other communication tools for business advantage.
Course Content
Why Choose PDL?
Locations
Onsite Training
What is covered in this Credit Control Course?
- Effective account management
- Keeping track of debtors
- Effective communication and assertiveness skills.
- Objection handling
- Dealing with uncooperative and aggressive customers
- Legal information
- After the call
- Action steps needed.
- Record keeping.
Why should you choose Professional Development?
We are Ireland's largest provider of training and education courses in Ireland. Our head office is in Blanchardstown Corporate Park, Dublin with regional centres in Cork, Limerick, Galway and the UK. We have a team of 25 trainers supported by a customer service team. We run practical, down to earth courses helping participants develop skills and confidence.
- Ireland's first corporate training company to achieve FETAC Accreditation
- Exporter of training courses to UK and Europe
- Regular contributors to National Press and TV on management and personal development
We run our courses nationwide with four training centres in Dublin.
We also run courses in the following locations: Antrim, Armagh, Carlow, Cavan, Clare, Cork, Derry, Donegal, Down, Fermanagh, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Tyrone, Waterford, Westmeath, Wexford and Wicklow.
