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Creating an Appropriate Discipline Programme
As a manager, you probably recognize the importance of maintaining an amicable relationship with your employees; unfortunately, there will eventually be a time when you have to chastise a member of staff for whatever reason. Management courses teach ... READ MORE
Supervisory Management
Supervisory management can be described as the act of managing the staff of an organisation or company. It is the responsibility of the acting supervisor to efficiently aide and facilitate staff members in order to integrate with the rest of the orga... READ MORE
Dealing with Aggressive Individuals
In everyday life, we often come across people that are less than friendly; the same goes for business dealings. Many people are difficult to deal with but often we must hold our tongue and learn to deal with it because they may be important to your b... READ MORE
Creating a Prosperous You
As business people, we all wish to succeed financially and there are a number of factors which to contribute to this wish coming true. One of these is the development of a prosperity perception. That is, becoming a financial success in your mind befo... READ MORE
Creating a Positive Professional Image
In your workplace, people are continuously observing your actions and making assumptions about your abilities, character and dedication to your work. So it is sensible to make sure your own voice is heard when others are forming theories about who yo... READ MORE
Complaints Management
Nobody likes to receive a complaint but if you are in the business of providing a product or service, then they are inevitable. It is impossible to please everybody all of the time. The best way to combat it is to view a customer complaint as an oppo... READ MORE
Communication - Know Your Colleague’s Roles
It seems an obvious point to make that employees of a business must know what their roles and responsibilities are in order for them to do their job effectively. However, it is equally important yet less widely acknowledged that employees must also u... READ MORE
Communication Skills
Many managers dont realise the importance of effective communication and don’t pay enough attention to improving it within the organisation. This is unfortunate because there is a potential payoff for the company if better communication skills are pr... READ MORE
Face-to-Face Communication
We have all heard the myth that a lack of direct eye-contact is a sign of deceit and mistrust. Better yet, we all know that eye contact is a great way to initiate flirting! Eye-contact is not only one of the cheapest and most important non-verbal ... READ MORE
Business Without Fear
Increase the productivity of your business by addressing your fear of change The world of business is ever changing, and this fills many of us with a perpetual fear. Not necessarily irrational fears but rather the more subtle terrors such as the p... READ MORE
Job Enrichment
Job enrichment is the process of enhancing job satisfaction and fulfilment by reforming the roles and duties that an employee carries out on a day to day basis. Too many employees are trapped in unrewarding and monotonous jobs that offer little or... READ MORE
Business Cards
Get the know-how on how to make your business cards shine If you had the opportunity to describe yourself in ten seconds, what would you say? Choosing what to write on a business card can pose a similar dilemma. A business c... READ MORE
Building-self-Confidence
Believe in yourself and your customers will believe in your product For any business to be successful and sell, the people involved must believe in their product or service and believe in themselves. Your selling skills depend, in... READ MORE
Breaking old Habits to further your Career
Like most other creatures, human beings live their lives through habits and rituals. Even if a particular habit is not in the least bit beneficial we continue to act on it for the fear of breaking routine. Smokers in particular will be familiar with ... READ MORE
Brainstorming
Brainstorm-Your-Way-To-Increased-Productivity! Brainstorming is a unique and helpful tool that can be used to generate ideas, increase productivity and solve problems at home and in work. Too often, people become trapped by unc... READ MORE
Body Language
Kick start your career without saying a word Have you ever thought about how much you are saying without even opening your mouth? Studies have shown that actual words account for only 7% of the messages you send out, the remaining... READ MORE
Assertiveness Courses
ASSERTIVENESS COURSES SPEAK UP AND YOUR BUSINESS LIFE WILL TAKE A STEP UP Assertiveness in business helps to build confidence, and in today’s world; knowing the difference between assertiveness and aggression and putting this i... READ MORE
Anger Management
ANGER-MANAGEMENT How to channel your anger and frustration effectively Anger Management is linked to Stress Management in that it is an emotion can have a detrimental impact if not controlled effectively. Anger can affect diff... READ MORE
Business writing skills
Writing is an essential skill that all managers rely upon and is a major means of communication in an organization. Most business people are required to write emails and letters everyday as well as minutes, reports and other business correspondence. ... READ MORE
The effectiveness of common interview questions
The heart of good interview skills is in your ability to put together first-rate interview questions which gain as much information as possible from the person being interviewed. It isn’t a good idea to ask the same old questions each time you carry ... READ MORE
Motivating Your Team to Improve Performance
The key to effective motivation on the part of the employer is to correctly identify the needs of his or her workforce that enable them to perform their duties better. Once an employer has correctly identified these requirements, he or she must imple... READ MORE
The importance of hiring good staff and the impact it can have on your business
Hiring good employees is absolutely essential to the success of your business because your employees are the heart of your company and keep all the different areas flowing smoothly. A business simply cannot run effectively if employees are not doing ... READ MORE
Delivering Customer Service to Improve Your Business Success
Suitable customer service within any business is vital to its success. If a customer believes they have been treated badly by a company or its employees, you can be sure they will not make use of their services again. Losing customers over something ... READ MORE