Dublin: 01-8610700 Cork: 021-4279511
Professional Telephone Skills
This Professional Telephone Skills Course is for anyone who deals with customers on the telephone Duration: 1 day Fee: €295 Oct 18
What is it about?
The telephone is generally one of the first points of contact a customer has with your organisation, so those who use it have a huge responsibility to come across as both professional and personable. This Professional Telephone Skills course will give you the skills and techniques to ensure everyone you speak with is satisfied after hanging up the phone.
This is a highly practical course that will leave you feeling confident with your telephone manner, even when dealing with difficult situations.
What is covered?
- The importance of first impressions:
- How to come across as helpful and interested as possible; incoming calls.
- Listening to customers to find out what they really want.
- Tips on how to professionally handle complaints.
- How to re-route calls and handle a switchboard:
- Remaining calm under pressure.
- How to deal with difficult or impatient clients as well as delays.
- Outgoing calls:
- How to plan your call so you stick to your main goal.
- Tips on how to take relevant notes to help you in future calls.
- Learn how to be familiar and friendly with existing customers; learn their name, note their usual work and lunch pattern.
Where is the course held?
Dublin or Cork or we can come to you for onsite training
What do I do next?
Book now by completing our online booking form or call us today on 01-8610700. If you need more information fill in our enquiry form.