This Receptionist Skills Course is for everyone in a front-line role dealing with customers and visitors.
As a receptionist you are the face and the voice of your organisation, it is your job to give that vital first impression. This Receptionist Skills Training Course will give you handy tips on how to always appear professional and pleasant, even when dealing with difficult people. We will cover all aspects of the role including telephone manner and greeting customers, so you have the tools you need to perform at your best.
Course Content
Why Choose PDL?
Locations
Onsite Training
What is covered in this Receptionist Skills Course?
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Communication skills and how to use them:
- Learn the importance of body language and telephone behaviour
- Tips on how to reply to queries via email, so that you come across as helpful and professional
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The Importance of first impressions:
- Tips on how to give a professional, confident image
- Learn how to use your voice so you are heard and understood
- How to remain calm and composed under pressure
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Your relationship with customers as a frontline receptionist:
- Understanding customer needs and learning how to meet them
- Dealing with awkward customers on the telephone and face-to-face
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Tips on telephone techniques:
- How to handle incoming calls- sounding confident, interested and helpful
- Tips on how to make outgoing calls
- How to deal with telephone calls and visitors at the same time
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How to effectively handle complaints:
- Learn how to remain polite and helpful, even in particularly difficult situations.
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How to organise yourself before organising others:
- Discover the benefits of making an organised checklist-and how to stick to it
- How to recover if you forgot to pass on a message in time
Why should you choose Professional Development?
We are Ireland's largest provider of training and education courses in Ireland. Our head office is in Blanchardstown Corporate Park, Dublin with regional centres in Cork, Limerick, Galway and the UK. We have a team of 25 trainers supported by a customer service team. We run practical, down to earth courses helping participants develop skills and confidence.
- Ireland's first corporate training company to achieve FETAC Accreditation
- Exporter of training courses to UK and Europe
- Regular contributors to National Press and TV on management and personal development
We run our courses nationwide with four training centres in Dublin.
This Receptionist Skills Training Course will give you handy tips on how to always appear professional and pleasant, even when dealing with difficult people. We will cover all aspects of the role including telephone manner and greeting customers, so you have the tools you need to perform at your best.
