What Are The Benefits of This Receptionist Skills Course?
Confidence in Your Abilities
Gain confidence in your skills and an ability to handle any situation that comes your way.
Professional Telephone Skills
We give you guidelines on creating a polite and helpful telephone manner and handling challenging conversations.
Helpful Organisational Guidelines
Any receptionist role involved time management skills and the ability to multi-task. We offer tips on how to structure your role to make the most of your time.
Tailored Course Content
We customise the course content to focus on the needs of your team, and your priorities for business.
What is covered on this Receptionist Skills Course?
The importance of your role as first point of contact with customers
How to give a confident, professional image at all times
Remaining composed, even when under pressure
Communicating with your Customers
Understanding customer needs
Tone of voice and body language
Listening and questioning skills
Dealing with difficult situations by phone and face-to-face
Handling complaints in a prompt and professional manner
Achieving a positive outcome from complaints
Projecting a helpful, approachable phone manner
Managing calls and face-to-face customers at the same time
The benefits of creating and maintaining a to-do list
Being prepared to handle the unexpected
Coping with last minute changes to arrangments
In-Company Training: Receptionist Skills
In-company training is one of the most flexible and effective ways of delivering training to your receptionist or front-of-house team.
When delivering in-company training, we work with you to identify any challenges or priorities you would like to address during the workshop. We will tailor the course content to meet those requirements. The result is a training session that is highly relevant to your business.
The course will be delivered at a venue of your choosing, on a date that fits in with your schedule. This cuts down on travel time and costs for the participants, and means that you can arrange for training to take place outside of peak business periods.
Find Out More
You can find out more about the benefits of In-Company Training by clicking the button below:
Frequently Asked Questions: Receptionist Skills Training
Can individuals attend this course?
This course is currently only available for group or in-company (onsite) bookings. However, if you have even a small number of people who require receptionist skills training in your organisation, in-company training could be a cost and time efficient way of delivering training.
Do participants need experience to attend this course?
No previous experience is needed for this course. Receptionist Skills is a very effective foundation course for beginners and effective as a refresher course for experienced receptionists.
How many participants can attend?
We recommend no more than 14 participants in each group to allow time for questions and 1 to 1 feedback with the group trainer.
How is this course delivered?
This is a practical workshop, where we combine theoretical learning with active learning to give the best possible results from training.
Do you have any other questions?
We will be happy to help. You can click to ask a question below or call us on 01 861 0700.
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