Receptionist Skills Course

Our 2-day Receptionist Skills course provides useful guidelines on how to achieve the best results within this role. This course is for anyone who is the first point of contact with clients in an organisation. Participants will gain tips on how to create a professional yet personable image at all times, strong communication skills, and the ability to handle difficult situations.

We currently offer this course for in-company training only. It is ideal for businesses or organisations with front of house teams who wish to achieve a consistent skill-set within the team, thereby providing the best experience for clients or guests.

  • What Are The Benefits?
  • Course Content
  • About In-Company Training
  • FAQ

What Are The Benefits of This Receptionist Skills Course?

  • Confidence in Your Abilities

    Gain confidence in your skills and an ability to handle any situation that comes your way.
  • Professional Telephone Skills

    We give you guidelines on creating a polite and helpful telephone manner and handling challenging conversations.
  • Helpful Organisational Guidelines

    Any receptionist role involved time management skills and the ability to multi-task. We offer tips on how to structure your role to make the most of your time.
  • Tailored Course Content

    We customise the course content to focus on the needs of your team, and your priorities for business.

What is covered on this Receptionist Skills Course?

  • First Impressions

    The importance of your role as first point of contact with customers
    How to give a confident, professional image at all times
    Remaining composed, even when under pressure
  • Communicating with your Customers

    Understanding customer needs
    Communicating clearly
    Tone of voice and body language
    Listening and questioning skills
  • Handling Complaints

    Dealing with difficult situations by phone and face-to-face
    Handling complaints in a prompt and professional manner
    Achieving a positive outcome from complaints
  • Telephone Skills

    Projecting a helpful, approachable phone manner
    Managing calls and face-to-face customers at the same time
  • Organisation

    The benefits of creating and maintaining a to-do list
    Being prepared to handle the unexpected
    Coping with last minute changes to arrangments

In-Company Training: Receptionist Skills

In-company training is one of the most flexible and effective ways of delivering training to your receptionist or front-of-house team.

When delivering in-company training, we work with you to identify any challenges or priorities you would like to address during the workshop. We will tailor the course content to meet those requirements. The result is a training session that is highly relevant to your business.

The course will be delivered at a venue of your choosing, on a date that fits in with your schedule. This cuts down on travel time and costs for the participants, and means that you can arrange for training to take place outside of peak business periods.

Find Out More


You can find out more about the benefits of In-Company Training by clicking the button below:


In-Company Training

Frequently Asked Questions: Receptionist Skills Training

  • Can individuals attend this course?

    This course is currently only available for group or in-company (onsite) bookings. However, if you have even a small number of people who require receptionist skills training in your organisation, in-company training could be a cost and time efficient way of delivering training.

  • Do participants need experience to attend this course?

    No previous experience is needed for this course. Receptionist Skills is a very effective foundation course for beginners and effective as a refresher course for experienced receptionists.

  • How many participants can attend?

    We recommend no more than 14 participants in each group to allow time for questions and 1 to 1 feedback with the group trainer.

  • How is this course delivered?

    This is a practical workshop, where we combine theoretical learning with active learning to give the best possible results from training.

Do you have any other questions?


We will be happy to help. You can click to ask a question below or call us on 01 861 0700.


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