Customer Service Training Course

Our 1-day Customer Service training course will give your team versatile, customer care skills to enable them to deliver excellence in any client-facing role. Our training style focuses on building confidence through practical learning. This is an interactive workshop, covering a wide range of customer care skills including communication, understanding customers, building loyalty and handling difficult situations professionally.

We offer this course exclusively for in-company bookings. Delivering customer service as a programme tailored to your customer service team will ensure that we can focus on challenges and goals relevant to your business.

  • What Are The Benefits?
  • Course Content
  • Right for Your Team?

What are The Benefits of this Customer Service Training Course?

  • Customer Service Excellence

    During this course, we teach the definition and importance of consistently providing Customer Service Excellence.
  • Confidence in dealing with customers

    Through a blend of practical and theoretical learning, we will help you to develop your confidence in dealing with any customer care situation successfully.
  • Problem Solving Skills

    Challenging situations in Customer Service are inevitable. Our Customer Service training covers techniques for handling these situations with ease.
  • Practical, Usable Customer Service Skills

    Our Customer Service Courses are designed to give you a skill set that benefits your everyday work. At the end of each workshop, you will have techniques that you can put into action immediately.

What is covered on this Customer Service Training Course?

  • Module 1: The Role of a Customer Care Professional

    The importance of customer service in any organisation
    The role and responsibilities of a customer care representative
  • Module 2: Delivering Customer Service Excellence

    The benefits of creating a positive, professional image
    Creating adaptable customer care skills
  • Module 3: Understanding Your Customers

    Viewing the situation from your customer's perspective: their needs and motivation
    Managing expectations

  • Module 4: Communication Skills

    The essential customer care communication skills:
    Listening
    Explaining
    Questioning
    Verifying
    The importance of clarity and a professional tone
  • Module 5: Handling Difficult Situations

    Handling challenging customer care situations in a professional manner
    Turning complaints into opportunities

Is this Customer Service Training Course Right for Your Team?

If you are considering this course for your team, it's worth taking a look at the points below. They may help you assess whether it's the right fit for you.

  • This course is for anyone who interacts with customers either by phone, email or face to face.

  • Core customer service skills are the same in every sector. Therefore, the versatile skills we teach during this course are suitable for participants from every industry.

  • It's important for managers to understand the challenges faced by their team. Understanding and possessing essential customer service skills will help any manager improve their team's performance.

Ask Us A Quick Question


If you're still unsure, we'll be happy to advise you on the best solution for you and your team. You can contact us by phone on Freephone 1800 910 810, or click below to ask us a question about customer service training.

Download a Free Course Brochure

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Meet our Team of Trainers

Working with Ireland's leading brands: