This customer service course is for anyone who is in a front-line position with direct customer contact.
A customer's impression of any company is founded on how the front-line staff handle the initial moment of contact. This customer service training course will provide you with the essential skills for dealing with customers. You will learn how deliver superior customer service and gain a greater understanding of customer needs and expectations, the confidence to deal with any given situation in a professional and personal way and a practical knowledge of how to provide answers, relate, control and close every customer transaction.
Course Content
Why Choose PDL?
Locations
Onsite Training
What is covered in this Customer Service Course?
- The benefits of creating and presenting a professional image.
- The essential communication skills; listening, questioning, verifying and explaining.
- Step-by-step procedure for conducting a customer service transaction.
- Developing confidence and basic assertiveness.
- Creating adaptable customer care skills.
- Handling difficult customer situations in a positive manner.
- Turning complaints into opportunities.
Why should you choose Professional Development?
We are Ireland's largest provider of training and education courses in Ireland. Our head office is in Blanchardstown Corporate Park, Dublin with regional centres in Cork, Limerick, Galway and the UK. We have a team of 25 trainers supported by a customer service team. We run practical, down to earth courses helping participants develop skills and confidence.
- Ireland's first corporate training company to achieve FETAC Accreditation
- Exporter of training courses to UK and Europe
- Regular contributors to National Press and TV on management and personal development
Customer Service Training held throughout Ireland
This customer service course is for anyone who is in a front-line position with direct customer contact.
