Customer Service Representatives are the face of every organisation and often the first point of contact with customers. Our Customer Service Workshops provide training that addresses all aspects of customer service excellence.
We also offer all of these courses as tailored, onsite programmes. This is a popular choice for companies wanting to develop a consistent customer care process across a team or department.
Our Customer Service Courses are designed to give you a skill set that benefits your everyday work. At the end of each workshop, you will have techniques that you can put into action immediately.
The most effective way to absorb new skills is to learn by doing. With this in mind, we have developed workshops that blend theoretical learning with group discussion, activities and role play to maximise your learning.
Our trainers offer advice and feedback based on their active experience in the field of customer care and customer service management.
Finding time for training can be difficult. We have developed short, intensive workshops that run regularly and make it easy for you to incorporate training and your professional development in your schedule.
We have a varied mixture of participants on every Customer Service course including:
We specialise in delivering customised training programmes for organisations of every size. This onsite training approach works particularly well for Customer Service Skills.
When designing an onsite training workshop, we work with you to define your goals and expectations for the workshop. We then customise the course content to address any challenges your team may be facing and work towards achieving your objectives.
You can learn more about the process and benefits of onsite training by clicking the button below:
Do you have any other questions? We will be happy to help. You can click to ask a question below or call us on 01 861 0700.Ask a Quick Question