Customer Service Training

Customer Service Representatives are the face of every organisation and often the first point of contact with customers. Our Customer Service Workshops provide training that addresses all aspects of customer service excellence.

We also offer all of these courses as tailored, onsite programmes. This is a popular choice for companies wanting to develop a consistent customer care process across a team or department.

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Our Customer Service Training

Customer Service Training Course
This Customer Service Training Course is for those who want to create a positive and professional impression.
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Professional Telephone Skills
This Professional Telephone Skills Course is for anyone who deals with customers on the telephone
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Credit Control Training Course
This Credit Control Training Course will help you to learn the most effective way to ensure prompt payment.
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Debt Collection Course
Our Debt Collection Course teaches you the most effective methods to ensure prompt payment from your debtors.
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Receptionist Skills Course
This Receptionist Skills Training Course will enable you to perform effectively in your role as the face of the company.
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Debt Collection by Telephone
This Debt Collection by Telephone Course is for anyone who wants to learn the most effective way to ensure prompt payment.
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Report Writing Skills
This Business & Report Writing Course will help you to communicate with confidence
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Time Management
A Time Management Training Course designed to teach how to take control of this valuable asset; time.
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  • Fast Facts
  • Who Attends?
  • Group Training
  • FAQ

Fast Facts About Our Customer Service Courses

  • Practical, Usable Skills

    Our Customer Service Courses are designed to give you a skill set that benefits your everyday work. At the end of each workshop, you will have techniques that you can put into action immediately.

  • Learn By Doing

    The most effective way to absorb new skills is to learn by doing. With this in mind, we have developed workshops that blend theoretical learning with group discussion, activities and role play to maximise your learning.

  • Expert Advice

    Our trainers offer advice and feedback based on their active experience in the field of customer care and customer service management.

  • Short, Focused Courses

    Finding time for training can be difficult. We have developed short, intensive workshops that run regularly and make it easy for you to incorporate training and your professional development in your schedule.

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Who Attends These Customer Service Courses?

We have a varied mixture of participants on every Customer Service course including:

  • Customer Care Representatives

    Our courses are designed to be beneficial for customer care representatives of all experience levels.
  • Sales Personnel & Account Managers

    A large part of sales and account management is understanding the customer and being attentive to their needs and concerns. Attending a customer service training course will help you develop these skills which complement your existing sales portfolio.
  • Receptionists & Executive PAs

    These client-facing roles require the same consideration and professional attentiveness as a classic customer service role.
  • Managers, Team Leaders and Company Directors

    Many supervisors and directors attend these courses to gain a greater understanding of the skills needed by their customer care representatives and to learn how to give each customer care team the best possible support.

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Tailored Training for Your Customer Care Team

We specialise in delivering customised training programmes for organisations of every size. This onsite training approach works particularly well for Customer Service Skills.

When designing an onsite training workshop, we work with you to define your goals and expectations for the workshop. We then customise the course content to address any challenges your team may be facing and work towards achieving your objectives.

You can learn more about the process and benefits of onsite training by clicking the button below:

On-site Training

Frequently Asked Questions: Customer Service Courses

  • Can anyone attend these courses?

    Yes, these courses are open to anyone who wants to gain or perfect customer service skills. We receive a mix of corporate and private delegates on each course.

  • Do I need experience to attend?

    No previous experience is required. Our customer service courses suit participants of all levels.

  • How are these courses delivered?

    We have designed practical workshops, which combine theoretical learning with activities, group discussion and role play.

Do you have any other questions? We will be happy to help. You can click to ask a question below or call us on 01 861 0700.

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