Our Debt Collection Course is for anyone who wants to learn how to manage accounts and improve their collection techniques.
What is this Debt Collection Course about?
Collection of overdue accounts is a common problem for many businesses. The course shows you how to deal effectively with this problem while maintaining positive customer relations. Good communication skills combined with persuasiveness are needed to ensure your debtors prompt payment. The course demonstrates the best collection techniques and shows you how to be firm and effective in your approach.
Course Content
Why Choose PDL?
Locations
Onsite Training
What is covered in this Debt Collection Course?
- Checking debtor details.
- Reviewing terms agreed.
- How to plan your debt collection call.
- The importance of maintaining positive customer relationships
- How to propose payment plans
- Effective communication skills.
- Dealing with stalls and excuses.
- Diffusing difficult situations
- Dealing with angry and agressive customers
- How to describe the legal process without threat
- Getting commitment.
- After the call
- Action steps needed.
- Record keeping.
Why should you choose Professional Development?
We are Ireland's largest provider of training and education courses in Ireland. Our head office is in Blanchardstown Corporate Park, Dublin with regional centres in Cork, Limerick, Galway and the UK. We have a team of 25 trainers supported by a customer service team. We run practical, down to earth courses helping participants develop skills and confidence.
- Ireland's first corporate training company to achieve FETAC Accreditation
- Exporter of training courses to UK and Europe
- Regular contributors to National Press and TV on management and personal development
We run our courses nationwide with four training centres in Dublin.
We also run courses in the following locations: Antrim, Armagh, Carlow, Cavan, Clare, Cork, Derry, Donegal, Down, Fermanagh, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Tyrone, Waterford, Westmeath, Wexford and Wicklow.
