The telephone is generally one of the first points of contact a customer has with your organisation, so those who use it have a huge responsibility to come across as both professional and personable. Our Telephone Skills Training will give you the skills and techniques to ensure everyone you speak with is satisfied after hanging up the phone.
This is a highly practical course that will leave you feeling confident with your telephone manner, even when dealing with difficult situations. At PDL we make sure that our courses are practical and that you walk away from the course with confidence along with real world skills.
Course Content
Why Choose PDL?
Locations
Onsite Training
What is covered on this Telephone Skills Course?
- The importance of first impressions:
- How to come across as helpful and interested as possible; incoming calls.
- Listening to customers to find out what they really want.
- Tips on how to professionally handle complaints.
- How to re-route calls and handle a switchboard:
- Remaining calm under pressure.
- How to deal with difficult or impatient clients as well as delays.
- Outgoing calls:
- How to plan your call so you stick to your main goal.
- Tips on how to take relevant notes to help you in future calls.
- Learn how to be familiar and friendly with existing customers; learn their name, note their usual work and lunch pattern.
Why should you choose Professional Development?
We are Ireland's largest provider of training and education courses in Ireland. Our head office is in Blanchardstown Corporate Park, Dublin with regional centres in Cork, Limerick, Galway and the UK. We have a team of 25 trainers supported by a customer service team. We run practical, down to earth courses helping participants develop skills and confidence.
- Ireland's first corporate training company to achieve FETAC Accreditation
- Exporter of training courses to UK and Europe
- Regular contributors to National Press and TV on management and personal development
We run our courses nationwide with four training centres in Dublin.
We also run courses in the following locations: Antrim, Armagh, Carlow, Cavan, Clare, Cork, Derry, Donegal, Down, Fermanagh, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Tyrone, Waterford, Westmeath, Wexford and Wicklow.
