Our 1-day Customer Service training course will give your team versatile, customer care skills to enable them to deliver excellence in any client-facing role. Our training style focuses on building confidence through practical learning.
This is an interactive workshop, covering a wide range of customer care skills including communication, understanding customers, building loyalty and handling difficult situations professionally.
The primary objective of this workshop is to equip your team with a strong, versatile set of customer service skills that will enable them to represent your business professionally at all times.
We cover essential tools, such as communication and handling tricky situations that will support them in doing a superb job, while enjoying their role.
This Customer Service Course is available in both classroom and live virtual training styles. Classroom means we come to your location anywhere in Ireland to deliver training exclusively to your team.
Live virtual is a real-time, tutor-led online training option that enables your team to connect from wherever they are based. Learn more about virtual training by downloading our PDF Customer Service brochure.
If you want to begin organising a tailored Customer Service Training for your team, we’ll be happy to advise on the right options. You can get in touch by calling Freephone 1800 910 810, or click below to request a tailored quotation.
You can read an overview of our Customer Service Course content below. For full details on how we run this course, download our PDF brochure.
If you are considering this course for your team, it's worth taking a look at the points below. They may help you assess whether it's the right fit for you.
If you're still unsure, we'll be happy to advise you on the best solution for you and your team. You can contact us by phone on Freephone 1800 910 810, or click below to ask us a question about customer service training.