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Customer Service Training Course

In-Company Courses » Customer Service » Customer Service Training Course
  • Practical: So that your team gets maximum benefit, our Customer Service Training is very practical in style.
  • For Teams: This Customer Service Course is available for tailored, in-house training.
  • Choose Your Style: You can choose from classroom or live virtual training for your team.
  • Experts: Our Customer Service trainers are experts with plenty of hands-on experience.
  • Versatile: The skills we teach during this workshop are applicable in any industry.

Choose your training delivery style:

  • icon for in-company team training
    In-House
    Training exclusively for your team
Customer Service Skills
  • Customer Service Course
  • Gain: Customer Service Skills
  • Duration: 1 Day
  • In-House: Tailored training for teams
  • Styles: Classroom or Virtual
  • Locations: Online or Onsite
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Our 1-day Customer Service training course will give your team versatile, customer care skills to enable them to deliver excellence in any client-facing role. Our training style focuses on building confidence through practical learning.

Practical Delivery Style

How is this Training Delivered?

This is an interactive workshop, covering a wide range of customer care skills including communication, understanding customers, building loyalty and handling difficult situations professionally.

How does this Customer Service Training Work?

In-House Training for Your Team

Delivering customer service as a programme tailored to your customer service team will ensure that we can focus on challenges and goals relevant to your business.

We offer this course exclusively for in-house (also called "in-company" or "on-site") bookings. Request a custom quote for your business below.


Get a Quote

What clients say about our Customer Service Training

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Maura
September, 2019

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		Customer Service Training Course
	
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Customer Service Training Course
  • More about this course
  • Discover key benefits
  • Top training objectives
  • Detailed course content
  • Understand delivery styles
  • How to get started
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What is the Focus of this Customer Service Course?

The primary objective of this workshop is to equip your team with a strong, versatile set of customer service skills that will enable them to represent your business professionally at all times.

We cover essential tools, such as communication and handling tricky situations that will support them in doing a superb job, while enjoying their role.

What are the Benefits of this Course?


  • Customer Service Excellence


    During this course, we teach the definition and importance of consistently providing Customer Service excellence.
  • Confidence in dealing with customers


    Through a blend of practical and theoretical learning, we will help your team to develop confidence in dealing with any customer care situation successfully.
  • Problem Solving Skills


    Challenging situations in Customer Service are inevitable. Our Customer Service training covers techniques for handling these situations with ease.
  • Practical, Usable Customer Service Skills


    Our Customer Service Courses are designed to give your team a skill set that benefits their everyday work. At the end of the workshop, they will have techniques that they can put into action immediately.
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Live Virtual Training


This Customer Service Course is available in both classroom and live virtual training styles. Classroom means we come to your location anywhere in Ireland to deliver training exclusively to your team.

Live virtual is a real-time, tutor-led online training option that enables your team to connect from wherever they are based. Learn more about virtual training by downloading our PDF Customer Service brochure.

Begin Planning a Customer Service Skills Workshop


If you want to begin organising a tailored Customer Service Training for your team, we’ll be happy to advise on the right options. You can get in touch by calling Freephone 1800 910 810, or click below to request a tailored quotation.

What is covered on this Customer Service Course?


You can read an overview of our Customer Service Course content below. For full details on how we run this course, download our PDF brochure.

Module 1: The Role of a Customer Care Professional


  • The importance of customer service in any organisation
  • The role and responsibilities of a customer care representative

Module 2: Delivering Customer Service Excellence


  • The benefits of creating a positive, professional image
  • Creating adaptable customer care skills

Module 3: Understanding Your Customers


  • Viewing the situation from your customer's perspective: their needs and motivation
  • Managing expectations

Module 4: Communication Skills


The essential customer care communication skills:

  • Listening
  • Explaining
  • Questioning
  • Verifying
  • The importance of clarity and a professional tone

Module 5: Handling Difficult Situations

  • Handling challenging customer care situations in a professional manner
  • Turning complaints into opportunities

Is this Customer Service Training Course Right for Your Team?

If you are considering this course for your team, it's worth taking a look at the points below. They may help you assess whether it's the right fit for you.

  • This course is for anyone who interacts with customers either by phone, email or face to face.
  • Core customer service skills are the same in every sector. Therefore, the versatile skills we teach during this course are suitable for participants from every industry.
  • It's important for managers to understand the challenges faced by their team. Understanding and possessing essential customer service skills will help any manager improve their team's performance.

Ask Us A Quick Question


If you're still unsure, we'll be happy to advise you on the best solution for you and your team. You can contact us by phone on Freephone 1800 910 810, or click below to ask us a question about customer service training.

We love to help!

Chat with our experienced team to get started

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