ITIL® 4 Foundation Course

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  • This ITIL Foundation certification solution includes training, exam, and certification.
  • We include a 365-day unlimited access to the online course materials.
  • Fully aligned ITIL 4 Foundation syllabus delivered by ITIL experts.
  • Flexible delivery style: choose from a live virtual or self-led online course.
  • For Teams: We offer tailored, in-house ITIL training for teams of all sizes.
  • For all Levels: No experience is needed for this ITIL Course.

Choose your training delivery style:

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    Connect anywhere to real-time, trainer led sessions
  • icon for self-led online training
    Online training at your own pace
  • icon for in-company team training
    Training exclusively for your team
ITIL certification
  • Certificate: ITIL 4 Foundation
  • Exam: 60-minute, online
  • Exam Style: closed book, multiple-choice questions
  • Course Style: live virtual or self-led
  • In-House: Tailored training for teams
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Our ITIL Foundation Course offers you a flexible approach to gaining understanding of and confidence with the principles of effective IT Service Management. It also prepares you to sit the ITIL 4 Foundation Exam.

A complete ITIL Foundation solution

A Complete Solution

This course is a wise choice for anyone who wants to gain confidence with the ITIL framework and achieve ITIL Foundation certification. We include everything you need to get certified: training, study materials (slides, exercises, supporting notes), exam and certification fees.

How would you like to learn?

Introductory Offer
Live Virtual Training ITIL® 4 Foundation Course

Live Virtual Class

  • No additional costs
  • Exam & Cert. included
  • Course materials
  • Live, Tutor-led learning
  • Access from anywhere
  • Duration: 3 days
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Online Training ITIL® 4 Foundation Course

Online: Self-Led

  • Was €574, Now €545
  • No additional costs
  • Exam & Cert. included
  • Self-led learning
  • 365-day unlimited access
  • Learn at your own pace
In-House Training ITIL® 4 Foundation Course

In-House Training

  • A complete solution
  • Tailored Team training
  • Exam & cert. included
  • Virtual Classroom
  • Self-led Online
  • Flexible Duration

ITIL for Teams

Our in-house training format is perfect for training and ITIL certifying your IT teams.

Using our live virtual classroom style, we can deliver our ITIL Foundation Course exclusively to your team. While still adhering to the ITIL Foundation syllabus, we can tailor the course content to fit your business needs.

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		ITIL® 4 Foundation Course

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ITIL® 4 Foundation Course
  • More about this course
  • Discover key benefits
  • Top training objectives
  • Detailed course content
  • Understand delivery styles
  • How to get started
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What is the Focus of this ITIL Foundation Course?

Our ITIL Foundation Course is designed to equip you with a strong knowledge and understanding of the ITIL framework and begin preparing you to take your ITIL 4 Foundation exam.

This is an ITIL 4 Course, meaning it is aligned with the most current version of ITIL.

Training Objectives

  • To equip you with a confident understanding of the ITIL 4 Foundation syllabus, including its principles, practices, and concepts.
  • To offer insight and guidance on how to apply ITIL principles and service value chain activities in a service management environment.
  • To begin preparing you to sit and successfully pass your ITIL 4 Foundation exam.

Suitable for All Levels

There are no eligibility requirements for this course. ITIL Foundation is beneficial for both experienced IT professionals and those who are new to the role.

Progression Options


While ITIL Foundation is the essential starting point for your certification path - and some students choose only to achieve Foundation level - there are three further levels you can progress to within the ITIL 4 certification scheme:

  • ITIL 4 Managing Professional (MP)
  • ITIL 4 Strategic Leader (SL)
  • ITIL 4 Master

You can learn more about our Foundation Course and the different levels of progression by downloading our course brochure.

Talk to Us

If you have any questions about getting ITIL certified or would like to organise an in-house ITIL Foundation training for your team, we will be happy to help. Call our team at Freephone 1800 910 810 or Dublin 01 861 0700. Alternatively, click below to ask a question or reserve a place.

Why Choose our ITIL Foundation Course?

There are many reasons to choose our ITIL Foundation Course. Here are the top 4 benefits:

  • Practical IT Service Management Skills

    While exam preparation is a focus of this programme, you’ll also gain insight into how successful IT Service Management works and can be applied to working environments.

    Our LVCT course incorporates active learning through discussion and practical exercises to enhance your understanding of the framework.
  • Flexible Delivery Styles

    Choose from a self-led, online course or a live virtual classroom training (LVCT).

    LVCT offers a classroom-style, trainer-led course online. Our self-led, online option enables you to learn at your own pace.
  • Exam & Certification Included

    Our ITIL training solutions are designed to offer you a complete package.

    With this ITIL Foundation Course, your exam and certification are both included with your course fee. You’ll also receive access to course materials (slides and supporting documents) to enhance your learning experience.
  • Delivered by Experts

    With a background in IT, our ITIL trainers have years of experience delivering ITIL-focused training and exam preparation.

    Our trainers bring real-life experience combined with an advanced understanding of the ITIL framework and ITIL4 Foundation exam to every live virtual training we run.

What is Covered on this ITIL Foundation Course?

This is a very high-level overview of what’s covered during our ITIL Foundation Course. Download our PDF brochure for full details.

  • Service Management Concepts
  • 4 Dimensions of Service Management
  • Service Value System
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Exam Preparation

Training Formats

We offer this course in both live virtual and self-led, e-learning formats. You can learn more about each format in our PDF brochure, but here’s a quick introduction to each style:

  • Live Virtual Classroom Training – 3 Days

    This popular delivery format gives you an in-person, classroom experience online. Connect to a real-time, trainer-led course with discussions and exercises.

    We recommend this format for anyone who likes a focused learning environment, and the opportunity for trainer feedback.
  • Self-Led Online Course – 365-Day Access

    This e-learning format is a great choice for those who prefer to learn at their own pace, or have difficulty scheduling set periods of time for training.

    With our self-led online course, you’ll have 365 days of access to the e-learning platform which includes sessions recorded by expert ITIL trainers and sample exams to support your learning.

Who Attends ITIL Foundation?

ITIL’s versatility has been a major contributing factor to its international popularity. It can be used in almost any kind or size of business. Therefore, ITIL Courses are attended by a broad spectrum of students.

Anyone that interacts with IT services will benefit from completing ITIL Foundation Training, including:

  • IT managers
  • IT service desk teams
  • IT architects
  • Operations managers
  • IT consultants
  • Service management professionals
  • Project managers who interact with IT-centric teams
  • Business owners seeking to gain valuable insight into ITSM

Need Advice?

If you’re unsure whether ITIL is the right next step for your training and career, why not get in touch with our experienced training consultants? We can advise on the best fit for achieving your goals.

You can call us at Freephone 1800 910 810 during office hours, or click below to ask a question online.

Frequently Asked Questions

ITIL (Information Technology Infrastructure Library) is the world’s most popular IT Service Management certification. There are currently more than 200,000 ITIL certified IT professionals worldwide.

All truly relevant professional certifications are constantly evolving to ensure the syllabus and structure remains current and effective.

ITIL 4 is the most current version of the ITIL syllabus and certification.

This course is suited to all levels of experience, even beginners. There are no pre-requisites to attending our ITIL Foundation Course.

There are 4 certifications in the ITIL 4 Certification Scheme. They are:

  • ITIL Foundation
  • ITIL Managing Professional (MP)
  • ITIL Strategic Leader (SL)
  • ITIL Master

Everyone must begin by gaining this ITIL Foundation qualification. Following this, there are a 3 different “streams” or paths you can follow.

Download our PDF brochure or call our training consultants at Freephone 1800 910 810 to learn more about ITIL progression options.

ITIL is the most widely-adopted IT Service Management (ITSM) certification in the world. If you work in, or would like to work in an ITSM role, ITIL is a very wise choice.

It gives you the credibility and the versatility to be able to slot in with a team or department already using the ITIL framework.

Connecting with both our live virtual and self-led, online courses is easy.

All you’ll need is a good internet connection (home connections are usually fine) and computer, tablet, or smartphone with a web-camera, speakers, and microphone.

Our ITIL courses are delivered by trainers with a background in IT and years of experience with the ITIL syllabus and exams.

We offer in-house (also called “in-company” and “on-site”) training for all of our courses.

With in-house training, we will deliver a live virtual course to your team or a group of participants from your business on a date that suits your calendar best.

Contact our Director of Training to discuss how ITIL training could work for your organisation.

There are 3 steps to getting ITIL Foundation certified:

  • 1. Complete Training

    Attend our 3-day live virtual ITIL Foundation Course or complete our self-led, online course.
  • 2. Further study

    The study period varies from student to student, but it’s good to allow time after you have completed the course for further study and exam preparation.
  • 3. Online Exam

    Once you are ready, schedule your online, proctored exam. This exam is 60 minutes, with 40 multiple-choice questions. You’ll need to answer 26 (65%) correctly to pass.

Your ITIL Foundation certification will remain valid for 3 years. Within this time, you will need to renew your certification by either resitting the exam, collecting and logging professional development points with PeopleCert, or achieving another PeopleCert qualification.

If we haven’t answered your question here, we would love to help. Get in touch by asking a question online or calling us at Freephone 1800 910 810.

We love to help!

Chat with our experienced team to get started

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