Receptionist Skills Course

In-Company Courses » Customer Service » Receptionist Skills Course
  • This Receptionist Skills Course is for in-house training for businesses of every size.
  • The skills your team will learn are suited to every industry and all levels of experience.
  • You choose the course date and delivery format (classroom or online).
  • We can tailor the course content to fit the way your business runs and address your goals.
  • Our training is delivered by experienced, professional subject matter experts.

Choose your training delivery style:

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    Training exclusively for your team
Receptionist Skills
  • Receptionist Skills Course
  • Gain: Practical, Versatile Skills
  • Duration: 1 Day
  • In-House: Tailored training for teams
  • Styles: Classroom or Virtual
  • Locations: Online or Onsite
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Our 1-day Receptionist Skills course provides useful guidelines on how to achieve the best results within this role. This course is for anyone who is the first point of contact with clients in an organisation. Participants will gain tips on how to create a professional yet personable image at all times, strong communication skills, and the ability to handle difficult situations.

Who Attends?

Who Attends This Course?

No previous experience is needed for this course. Receptionist Skills is a very effective foundation course for beginners and effective as a refresher course for experienced receptionists.

How does this Receptionist Skills Training Work?

Train Your Team

We currently offer this course for in-house training only. It is ideal for businesses or organisations with front of house teams who wish to achieve a consistent skill-set within the team, thereby providing the best experience for clients or guests.

You can find out how this will work for your business by clicking “Get a Quote” below.

Get a Quote

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		Receptionist Skills Course

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Receptionist Skills Course
  • More about this course
  • Discover key benefits
  • Top training objectives
  • Detailed course content
  • Understand delivery styles
  • How to get started
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What is the Focus of this Receptionist Skills Course?

The role of receptionist is a varied and complex one. It can be a challenge, but an enjoyable one if you have the right training and skills.

Our goal with this training is to ensure that your team has the ability to handle the fast-paced role of receptionist with ease and professionalism.

4 Key Benefits

Here are some of the top 4 benefits participants will gain from this course:

  • Confidence in Their Abilities

    Participants will gain confidence in their skills and an ability to handle any situation that comes their way.
  • Professional Telephone Skills

    We give your team guidelines on creating a polite and helpful telephone manner and handling challenging conversations.
  • Helpful Organisational Guidelines

    Any receptionist role involves time management skills and the ability to multi-task. We offer tips on how participants can structure the role to make the most of their time.
  • Tailored Course Content

    We customise the course content to focus on the needs of your team, and your priorities for business.
joining virtual training

Connect with Online Training

We offer this course in both a classroom (in-person) and online (live virtual) style. Live virtual training means that your team can connect to real-time training led by our professional tutors from wherever they are based.

You can learn more about how our online live virtual training works by downloading our Receptionist Skills brochure.

Plan a Receptionist Course

We can help you organise the right kind of course for your team. Call us at Freephone 1800 910 810, or click below to request your quotation.

What is covered on this Receptionist Skills Course?

This is our Receptionist Course outline, which can be customised to address your business goals and challenges. Download our PDF brochure for full details.

First Impressions

  • The importance of your role as first point of contact with customers
  • How to give a confident, professional image at all times
  • Remaining composed, even when under pressure

Communicating with your Customers

  • Understanding customer needs
  • Communicating clearly
  • Tone of voice and body language
  • Listening and questioning skills

Handling Complaints

  • Dealing with difficult situations by phone and face-to-face
  • Handling complaints in a prompt and professional manner
  • Achieving a positive outcome from complaints

Telephone Skills

  • Projecting a helpful, approachable phone manner
  • Managing calls and face-to-face customers at the same time


  • The benefits of creating and maintaining a to-do list
  • Being prepared to handle the unexpected
  • Coping with last minute changes to arrangements

How does In-House Training Work?

In-house training is one of the most flexible and effective ways of delivering training to your receptionist or front-of-house team.

When delivering in-house training, we work with you to identify any challenges or priorities you would like to address during the workshop. We will tailor the course content to meet those requirements. The result is a training session that is highly relevant to your business.

The course will be delivered online or at a venue of your choosing, on a date that fits in with your schedule. This cuts down on travel time and costs for the participants, and means that you can arrange for training to take place outside of peak business periods.

Frequently Asked Questions

  • Can individuals attend this course?

    This course is currently only available for group or in-house (in-company) bookings. However, if you have even a small number of people who require receptionist skills training in your organisation, in-house training could be a cost and time efficient way of delivering training.
  • How many participants can attend?

    We recommend no more than 14 participants in each group to allow time for questions and 1-to-1 feedback with the group trainer.
  • How is this course delivered?

    This is a practical workshop, where we combine theoretical learning with active learning to give the best possible results from training.

Talk to Us

If you feel that a Receptionist Skills Course could be the right fit for your team, or if you have any other questions, we would love to hear from you. Call us at Freephone 1800 910 810 or click below to request a call back from our team.

We love to help!

Chat with our experienced team to get started

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