Telephone skills are essential for anyone who interacts with others by phone. Our 1-day course will focus on core telephone skills, so that your team can deliver a positive, professional persona at all times.
No experience is necessary for those attending this course. Our Telephone Skills Course is effective as an introductory course for beginners or a refresher for experienced personnel.
Communicating professionally and efficiently via telephone requires a particular skill-set. If your organisation incorporates a lot of phone interaction, taking the time to train your team in how to handle any call effectively will provide so much value to your business.
We can deliver this Telephone Skills Course in two formats: classroom or live virtual. Classroom training means that we come to your location to deliver training in person.
Virtual training is live, online training that gives your team all the benefit of classroom training, with the added feature of being able to connect from wherever they are located. Perfect for teams that work remotely or in different business hubs.
The best way to begin organising your telephone skills training is by getting in touch with us. You can call us at Freephone 1800 910 810 to discuss your goals. You can also click below to request a call back or get a tailored quotation.
This is our standard Telephone Skills Training outline. Bear in mind that it can be altered to focus on the kind of phone interactions your team are familiar with.
For full details on how we run this course, download our PDF brochure.
We offer this Telephone Skills Course solely for group and in-house (also called “in-company” and “on-site”) bookings. We have seen this course yield excellent results for groups of customer care representatives and telesales teams.
There are many benefits to choosing this training format. Here are some of the top reasons to choose a customised, in-house course:
You can find out more about our Telephone Skills course by clicking below to download our full course brochure, or get a quote below.