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Telephone Skills Training Course

In-Company Courses » Communication Courses » Telephone Skills Training Course
  • Practical: This Telephone Skills Training takes a practical approach to learning.
  • Versatile: We cover telephone skills that apply to all industries during this 1-day workshop.
  • For Teams: This course is exclusively available for in-house (“in-company”) bookings.
  • Tailored: We can customise the content around skills your team need on a daily basis.
  • Flexible Format: Choose from an in-person classroom, or live virtual online delivery.

Choose your training delivery style:

  • icon for in-company team training
    In-House
    Training exclusively for your team
Telephone Skills
  • Telephone Skills Training
  • Gain: Professional telephone skills
  • Duration: 1 Day
  • In-House: Tailored training for teams
  • Styles: Classroom or Virtual
  • Locations: Online or Onsite
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Telephone skills are essential for anyone who interacts with others by phone. Our 1-day course will focus on core telephone skills, so that your team can deliver a positive, professional persona at all times.

Suits All Levels of Experience

Suitable for All

No experience is necessary for those attending this course. Our Telephone Skills Course is effective as an introductory course for beginners or a refresher for experienced personnel.

How does this Telephone Skills Training Work?

In-House Training for Your Team

This course is currently available for group bookings, or in-house training. In-house training is a great way of delivering a consistent skill-set to sales or customer care teams who interact with customers by phone.

You can request a tailored quotation for your team, by clicking "Get a Quote" below.


Get a Quote

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		Telephone Skills Training Course
	
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Telephone Skills Training Course
  • More about this course
  • Discover key benefits
  • Top training objectives
  • Detailed course content
  • Understand delivery styles
  • How to get started
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What is the Focus of this Telephone Skills Course?

Communicating professionally and efficiently via telephone requires a particular skill-set. If your organisation incorporates a lot of phone interaction, taking the time to train your team in how to handle any call effectively will provide so much value to your business.

4 Benefits of This Telephone Skills Training


  • Develop A Professional Telephone Manner


    The primary objective of this workshop is to help participants create a strong set of telephone skills that enable them to interact with every customer in a way that leaves a positive impression.
  • Excellent Communication Skills


    Communication skills are at the heart of every successful phone interaction. We work on clear communication, listening skills, questioning and verifying information.
  • An Ability to Handle Difficult Situations


    Even the best customer care representatives encounter difficult conversations. The skills your team learn here will ensure they are ready to handle any challenging conversation professionally.
  • A Practical Approach


    We believe in "learning by doing", so this workshop incorporates plenty of active learning, discussion and group exercises.
joining virtual training

Online Virtual Training


We can deliver this Telephone Skills Course in two formats: classroom or live virtual. Classroom training means that we come to your location to deliver training in person.

Virtual training is live, online training that gives your team all the benefit of classroom training, with the added feature of being able to connect from wherever they are located. Perfect for teams that work remotely or in different business hubs.

Schedule a Telephone Skills Workshop


The best way to begin organising your telephone skills training is by getting in touch with us. You can call us at Freephone 1800 910 810 to discuss your goals. You can also click below to request a call back or get a tailored quotation.

What is covered on this Telephone Skills Course?


This is our standard Telephone Skills Training outline. Bear in mind that it can be altered to focus on the kind of phone interactions your team are familiar with.

For full details on how we run this course, download our PDF brochure.

Creating a Professional Image


  • Understanding your role as first point of contact
  • Delivering a positive first impression
  • Setting the tone for your call
  • Presenting a professional yet personable image

Communicating with Customers


  • Communicating clearly
  • Asking the right questions
  • The importance of listening skills
  • Verifying information
  • Maintaining control of each call

Problem Solving


  • Taking a pro-active approach
  • How to turn difficult conversations into opportunities
  • Achieving a positive outcome

How does In-House Training work?

We offer this Telephone Skills Course solely for group and in-house (also called “in-company” and “on-site”) bookings. We have seen this course yield excellent results for groups of customer care representatives and telesales teams.

4 Reasons to Choose In-House


There are many benefits to choosing this training format. Here are some of the top reasons to choose a customised, in-house course:

  • Flexibility:


    The in-company format means that you can hold the training at a date that works best for your schedule. This means minimum disruption to your team's productivity.
  • Cost-Effectiveness:


    In-house training is the most budget-savvy method of up-skilling your team.
  • Customisation:


    When designing an in-house programme, we customise the course content to address your goals, challenges, and priorities.
  • Increased Morale:


    Taking part in an in-house training workshop promotes productivity and team motivation in many ways.

Get Started


You can find out more about our Telephone Skills course by clicking below to download our full course brochure, or get a quote below.

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Chat with our experienced team to get started

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