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Effective Communication Skills

Your Complete Guide to Effective Communication Skills

Why are Effective Communication Skills so important?

The ability to communicate effectively impacts every level of your personal and professional life. Once you master how to communicate clearly, listen attentively, converse with ease, and address conflict, you'll find that every area of your day-to-day life improves.

"Surely I already have the communication skills I need?"

We are constantly communicating, but often we don't pay enough attention to developing our existing skills to ensure they are effective. This begs the question, "What are effective communication skills?".

Clarity, Active Listening, Assertiveness

Clarity in communication is more difficult than it sounds. You may think you're being clear, but others may pick up the wrong meaning or miss the point of your message.

Active listening is one of the most underrated communication skills, yet it is one of the best tools for communication you can possess. How many of us are not really listening, but waiting for our turn to speak? How often do you lose the thread of what someone says because you're busy thinking of your reply?

Another key factor in effective communication is handling tricky or sensitive situations. Walking the line between assertive and aggressive is a learned skill, and one that can mean the difference between confusion and frustration or a positive outcome.

Benefits of Effective Communication Skills

1. Achieve More

Misunderstandings and inability to express ideas can hold us back from achieving our goals.

2. Lower Your Stress Levels

When you communicate your needs and ask the right questions, you'll feel in control.

3. Improve Your Interpersonal and Business Relationships

So much of our interpersonal dealings boil down to understanding and being understood.

4. Become More Effective

By communicating clearly, things get done faster and with better accuracy.

5. Get Confidence to Handle any Situation

Improved communication skills enable you to address conflict with confidence.

How Can I Improve My Communication Skills Today?

Here are our top 6 tips for enhancing your communication skills instantly.

  • Think Before You Speak

    Before you speak, think about the point you want to get across and keep this in mind as you communicate.
  • Check Non-Verbal Signals

    Check your nonverbal signals. Are you frowning or crossing your arms?
  • Listen Actively

    Practise active listening - maintain focus on what the speaker is saying and express interest as they talk.
  • Consider Others

    Think about how what you’re saying may be interpreted by others.
  • Keep it Simple

    Keep your message simple and use clear, straightforward language.
  • Build Your Toolkit

    Build a strong toolkit of versatile, effective communication skills by attending training.

3 Steps to Effective Communication...

Get Started

Through practical learning, you'll develop the confidence and capability you need to get your message across clearly and effectively. We offer 2 options for developing great communication skills:

  • Public Training: QQI Managing People Course
  • Training for Teams: Communication Skills

Public Training: QQI Managing People Course (3 Days)

This is a great option for anyone who manages others and wants to build a communication toolkit that can handle any situation. Although there is a focus on clear communication throughout, we also dedicate an entire module to Communication Skills.

Training for Teams: Communication Skills (2 Days)

We offer an in-company workshop, solely working on communication. This is available for teams of all sizes. We can tailor the content to address any challenges specific to your environment or team, and we come to your location to deliver training.

A short video about our QQI People Management Course
QQI Managing People Course

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