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Credit Control Training Course

In-Company Courses » Customer Service » Credit Control Training Course
  • Your team will learn constructive ways to handle and achieve a positive result from credit control.
  • This is a very practical, 1-day workshop designed to suit all levels of experience.
  • This Credit Control Course is available for in-house bookings for businesses of all sizes.
  • We can customise the content to reflect your credit control process and challenges.
  • We can come to you or deliver this Credit Control course online via live virtual training.

Choose your training delivery style:

  • icon for in-company team training
    In-House
    Training exclusively for your team
Credit Control Skills
  • Credit Control Course
  • Gain: Effective Credit Control methods
  • Duration: 1 Day
  • In-House: Tailored training for teams
  • Styles: Classroom or Virtual
  • Locations: Online or Onsite
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Our Credit Control Course will give your team valuable guidelines on how to deal with debtors who are slow to pay, while maintaining good customer relations. They will gain an understanding of how to be both firm and persuasive, so as to engineer a positive outcome in credit control interactions.

Tailored to Your Business

Tailored to Your Business

This workshop is available for in-house bookings. This means that we deliver training to participants from your organisation only. This enables us to tailor the content around your credit control requirements, goals, and challenges.

How does this Credit Control Training Work?

In-House Training for Your Team

Credit Control is only available as a customised, in-house programme. We deliver training exclusively to your team, online or at a venue chosen by you. You choose the training dates, which means that disruption to your team is minimised.

You can request a tailored quotation for your Credit Control Course, by clicking "Get a Quote" below.


Get a Quote

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		Credit Control Training Course
	
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Credit Control Training Course
  • More about this course
  • Discover key benefits
  • Top training objectives
  • Detailed course content
  • Understand delivery styles
  • How to get started
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What is the Focus of this Credit Control Course?

Efficient credit control is a valuable asset for businesses of all sizes. In order to keep things running smoothly, it’s useful for as many team members to understand and be able to apply credit control processes and techniques that work.

This workshop is focused on equipping participants with know-how and good habits for a low-stress credit control system that delivers results.

4 Benefits of this Credit Control Course


  • Improved Credit Control Flow


    We give your team practical credit control skills that can be applied instantly in the workplace. With consistent application, you will see improvements in your credit control process.
  • Proven Techniques


    Our trainers come from an accounting and credit control background. They teach proven, effective techniques for credit control.
  • Handle Difficult Situations


    Credit Control can lead to challenging situations when a debtor is becoming difficult to deal with or is reluctant to pay. This course will give your team skills and methods for handling these matters professionally.
  • Tailoring and Date Flexibility


    When delivering in-house training, we customise the credit control course content to reflect the day-to-day events and challenges of your business. You also gain the flexibility of choosing training dates that work with your schedule.
joining virtual training

Online Virtual Training


We offer this Credit Control training in both classroom and online formats. Classroom refers to in-person delivery, where our trainer comes to your location.

Our online format is live virtual training, where your team can connect with real-time, trainer-led sessions from wherever they are based. Learn more about connecting with virtual training by downloading our PDF brochure.

Plan a Credit Control Course


If you think Credit Control is a skill-set that could benefit your business, get in touch with us. We can advise on the right kind of training for your team and help you get started. Call us at Freephone 1800 910 810, or click below to request a call back or get a quote.

What is covered on this Credit Control Course?


This is our Credit Control course outline. It can be tailored for each client’s specific business needs. Learn more when you download our PDF brochure

  • Evaluation of credit control policy
  • Creating a credit control framework
  • Identifying the necessary skill set to maintain efficient credit control
  • Dealing with difficult debtors
  • The importance of language during debt collection calls
  • Face to face debt collection versus phone based debt collection
  • Creating a phone script
  • Escalation of pressure when engaged in debt collection
  • Maintaining control of debt collection calls
  • Evaluating effectiveness of debt collection phone calls

Get the Most from Your In-House Training

In-house is such an effective training delivery method, and we often find that our clients combine Credit Control with one or more of the options below to gain maximum benefit from each session.

Finance for Non-Finance Managers – 2 Days – Class or Virtual


This 2-day course can be easily combined with Credit Control. It’s a great option for anyone who has to work with financial reports and terminology, who does not have a background in finance.


Get Course Brochure View Course

Customer Service Training – 1 Day – Class or Virtual


Anyone who works with customers, whether by phone, email or in person will benefit from this 1 day, interactive customer service workshop.


Get Course Brochure View Course

Time Management Training – 1 Day – Class or Virtual


Your team will define and develop core time management skills during this 1 day course.


Get Course Brochure View Course

Communication Skills – 2 Days – Class or Virtual


Getting your message across clearly is so important in any role. Our 2 day Communication Skills Course focuses on questioning, listening and core communication skills.


Get Course Brochure View Course

Guidance for Your In-House Training


If you would like some advice on what training will work best with Credit Control for your business, why not contact us for a consultation. You can reach our team by calling Freephone 1800 910 810 or clicking “Which Course For Me?” below.

We love to help!

Chat with our experienced team to get started

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