Professional Development - Quality Assurance Policies & Procedures

Implementing and maintaining a robust Quality Assurance System is an integral part of our culture at Professional Development.

It is a key factor in supporting our objectives of facilitating a supportive, learner-centric approach to training and assessment and embed a strong, structured quality culture within the organisation.

Both of these objectives are outlined in our Mission Statement.

From this page, you can access the following key documents and reports that comprise our Quality Management System:

Quality Assurance Manual

The Quality Assurance Manual (QAM) is the centrepiece document within Professional Development’s Quality Assurance system.

All processes related to QQI programmes are outlined in detail within this document.

You can view and download a full PDF copy of our Quality Assurance Manual (QAM) by clicking below.

View Quality Assurance Manual

Mission Statement

Our mission statement outlines our values and objectives in relation to our approach to teaching and learning.

View Mission Statement

QQI Learner Handbook

The QQI Learner Handbook is an important supporting document for participants attending our QQI programmes.

View QQI Learner Handbook

Privacy Policy

We are committed to safeguarding the privacy of our customers at all times, and in compliance with GDPR (EU General Data Protection Regulation).

Our Privacy Policy statement details what information we collect, when we collect it, why we collect it, and how we treat your information. It also outlines the conditions under which we may disclose it to others. This Privacy Statement applies to our sales, marketing and customer care activities.

View Privacy Policy

Data Protection FAQ

This document provides more detail for QQI learners on Data Protection. It answers the most frequently asked data protection queries we receive.

View Data Protection FAQ

Reasonable Accommodation Policy

At Professional Development, our aim is to create supportive learning and assessment conditions for all students.

This includes reasonable accommodation for any special requirements with regard to learning, assessment work, and course attendance.

View Reasonable Accommodation Policy

Protection of Enrolled Learners Policy

In accordance with Part 6 of the Qualifications and Quality Assurance (Education and Training) Act 2012, Professional Development has established the following policy for the Protection of Enrolled Learners (PEL).

Purpose of this Policy

This policy ensures that, in the unlikely event of a programme ending or being unavailable before an enrolled learner can complete it, learners are refunded the moneys most recently paid.

Who does this policy apply to?

This applies to learners who have paid fees for programmes of longer than 3 months’ duration.


In the event that a programme in which a learner has been enrolled can no longer be offered, for any reason, Professional Development has financial bonding in place to provide a refund of all fees paid by the learner.

Equality, Diversity, and Inclusion Policy

This policy is in place is to ensure that all learners, staff members, tutors, and other stakeholders feel safe, supported, and respected at all times.

Equality, Diversity, and Inclusion Policy

Code of Conduct

In order to establish a respectful, supportive, and inclusive learning environment, Professional Development tutors outline housekeeping guidelines and a code of conduct at the beginning of every training programme.

View Code of Conduct

Ask Us

If you have questions about any aspect of our Quality Assurance System, we will be happy to answer them.

You can get in touch with us directly by sending an email to