Professional Development - Quality Assurance Policies & Procedures
Implementing and maintaining a robust Quality Assurance System is an integral part of our culture at Professional Development.
It is a key factor in supporting our objectives of facilitating a supportive, learner-centric approach to training and assessment and embed a strong, structured quality culture within the organisation.
Both of these objectives are outlined in our Mission Statement.
From this page, you can access the following key documents and reports that comprise our Quality Management System:
Quality Assurance Manual
The Quality Assurance Manual (QAM) is the centrepiece document within Professional Development’s Quality Assurance system.
All processes related to QQI programmes are outlined in detail within this document.
You can view and download a full PDF copy of our Quality Assurance Manual (QAM) by clicking below.
Our mission statement outlines our values and objectives in relation to our approach to teaching and learning.
QQI Learner Handbook
The QQI Learner Handbook is an important supporting document for participants attending our QQI programmes.
We are committed to safeguarding the privacy of our customers at all times, and in compliance with GDPR (EU General Data Protection Regulation).
Data Protection FAQ
This document provides more detail for QQI learners on Data Protection. It answers the most frequently asked data protection queries we receive.
Reasonable Accommodation Policy
At Professional Development, our aim is to create supportive learning and assessment conditions for all students.
This includes reasonable accommodation for any special requirements with regard to learning, assessment work, and course attendance.
Protection of Enrolled Learners Policy
In accordance with Part 6 of the Qualifications and Quality Assurance (Education and Training) Act 2012, Professional Development has established the following policy for the Protection of Enrolled Learners (PEL).
Purpose of this Policy
This policy ensures that, in the unlikely event of a programme ending or being unavailable before an enrolled learner can complete it, learners are refunded the moneys most recently paid.
Who does this policy apply to?
This applies to learners who have paid fees for programmes of longer than 3 months’ duration.
In the event that a programme in which a learner has been enrolled can no longer be offered, for any reason, Professional Development has financial bonding in place to provide a refund of all fees paid by the learner.
Equality, Diversity, and Inclusion Policy
This policy is in place is to ensure that all learners, staff members, tutors, and other stakeholders feel safe, supported, and respected at all times.
Code of Conduct
In order to establish a respectful, supportive, and inclusive learning environment, Professional Development tutors outline housekeeping guidelines and a code of conduct at the beginning of every training programme.
If you have questions about any aspect of our Quality Assurance System, we will be happy to answer them.
You can get in touch with us directly by sending an email to firstname.lastname@example.org.